INFINITY BRIDGE

Shipping Policy

Effective Date: September 27, 2026‌

Welcome to the official Shipping Policy of INFINITY BRIDGE LIMITED, the operator of www.infinitybridgeshop.com, your dedicated one-stop shop for practical, thoughtfully designed small kitchen tools that make every cooking prep step smoother and more enjoyable. All the kitchen tools available on our platform — from heat-resistant silicone basting brushes, precision stainless steel peelers, accurate measuring spoon sets to stackable refrigerator organizer bins — are processed and shipped in strict alignment with the terms outlined in this policy. We have structured this shipping framework to be fully transparent, with no hidden fine print, so every customer knows exactly what to expect after completing their checkout.

For your convenient reference whenever you have shipping-related inquiries, our full official company contact details are listed as below:

  • Full Registered Company Name: INFINITY BRIDGE LIMITED
  • Official E-Commerce Website: www.infinitybridgeshop.com
  • Customer Support Contact Email: [email protected]
  • Registered Business Address: 2 Boíreann Bheag, Roscam, Co. Galway, Galway, H91 XAP9, Ireland
  • Customer Service Telephone Line: +353 87 352 7318

By placing an order on our website, you fully acknowledge that you have read, understood, and agreed to all the terms specified in this Shipping Policy. Our team makes every effort to ensure your ordered kitchen tools reach your doorstep safely, in perfect condition and within the publicly shared delivery window.

1. Order Processing Timeline

Once you complete the checkout process and your payment is fully confirmed and verified, our in-house warehouse team will start processing your order within 1 to 2 business days. Business days refer to Monday to Friday, excluding official Irish national public holidays, and do not include weekends. All products in our store are pre-stocked in our local Galway warehouse, so we do not need to wait for external restocking for regular orders.

Before we dispatch your package, our warehouse staff will conduct a double quality inspection for your ordered items: we will check that every silicone brush, peeler, measuring spoon set or fridge organizer bin is free of manufacturing defects, and that all ordered SKUs are complete and match your order details. You will receive an order confirmation email right after your payment goes through, and a separate dispatch notification email with your unique tracking number once your package is handed over to our partnered courier, so you can follow the full journey of your kitchen tools easily.

2. Shipping Zones, Delivery Windows and Corresponding Rates

We offer tiered, fair shipping solutions that cover both domestic Irish customers and international shoppers across most regions, with clear, upfront pricing listed at checkout, no hidden additional fees will be added to your order after you complete payment:

  1. ‌Domestic Republic of Ireland Shipping‌: We provide standard free shipping for all orders with a total value of €35 or more. For orders under €35, a flat low shipping rate of €3.99 will be applied at checkout. The estimated delivery window for all domestic orders is 2 to 4 business days from the dispatch date.
  2. ‌Northern Ireland and United Kingdom Shipping‌: For all orders shipped to Northern Ireland and the rest of the UK, the shipping rate is a flat €5.99 for all order values, with free shipping automatically applied to any order over €50. The expected delivery time frame for these regions is 3 to 7 business days from dispatch.
  3. ‌European Economic Area (EEA) Region Shipping‌: For all customers located in other EEA countries, our standard shipping rate is €7.99, with free shipping unlocked for orders with a subtotal over €65. Typical delivery for EEA orders takes 5 to 10 business days after dispatch.
  4. ‌Rest of World International Shipping‌: We ship our kitchen tools to most non-EEA regions across the globe via our trusted international courier partners. The standard international flat rate for all rest-of-world orders is €12.99, with free shipping available for orders that exceed a total value of €90. The estimated delivery window for international non-EEA orders ranges from 7 to 15 business days, depending on local customs processing speed in your destination country.

Please note that for international orders outside of the EEA, you as the customer are responsible for paying any applicable import duties, local taxes, or customs clearance fees that may be charged by your local authority upon the arrival of your package. These extra fees are out of our control, and we recommend checking your local import regulations before placing your order to avoid unexpected costs.

3. Order Tracking and Delivery Guarantees

Once your order is dispatched, you will receive a dedicated tracking link via email, which you can use to monitor the real-time location of your package, from our Galway warehouse all the way to your designated delivery address. If the tracking information shows your package has been marked as successfully delivered but you have not received your order, please contact our customer support team within 7 calendar days of the marked delivery date, and we will work with the courier to launch a full trace investigation immediately.

If your package is confirmed to be lost in transit by the courier, we will never request you to pay any extra fees, and we will arrange a 100% free re-shipment of all your ordered kitchen tools to your address, or offer you a full equivalent store credit that you can use for any future purchase on our website, in line with our Refund and Returns Policy. We do not issue cash refunds under any circumstances, all resolution arrangements for lost packages are executed per our no-refund-only rule.

4. Delivery Exceptions and Adjustments

If you need to modify your shipping address after placing an order but before the order is dispatched, please send us an email with your new full delivery details as soon as possible, and our team will update the address for you free of charge. Once the package has been handed over to the courier, we cannot change the delivery address anymore. If your package is returned to us due to an incorrect, incomplete delivery address provided by the customer, or multiple failed delivery attempts caused by the recipient being unavailable, the customer will need to cover the cost of a second re-dispatch to their corrected, accurate address.

If you have any questions, concerns or special requests regarding your order shipping, you can reach out to our customer support team at any time via email at [email protected], or call our support line at +353 87 352 7318, and our team will get back to you with a targeted solution within 24 working hours. We are fully committed to making your entire shopping experience smooth, from the moment you browse our kitchen tool listings to the moment you hold your ordered products in your hands.