INFINITY BRIDGE

Refund and Returns Policy

‌Effective Date: September 27, 2026‌

Welcome to the official Refund and Returns Policy of INFINITY BRIDGE LIMITED, operating the e-commerce platform available at www.infinitybridgeshop.com, your trusted destination for thoughtfully designed, practical small kitchen tools ranging from silicone basting brushes, precision peelers, multi-functional measuring spoons to stackable refrigerator organizer bins. This policy outlines all clear, fair guidelines for product returns and eligible compensation arrangements for our customers, and we explicitly emphasize from the very start that ‌we do not offer or approve any “refund only” requests under any circumstances, no matter the scenario, as we always prioritize resolving all order-related issues through structured, fair processes that align with our operational rules‌.

For your easy reference when you have inquiries about this policy, our full official contact details are listed below:

  • Registered Company Name: INFINITY BRIDGE LIMITED
  • Official Website: www.infinitybridgeshop.com
  • Contact Email: [email protected]
  • Registered Business Address: 2 Boíreann Bheag, Roscam, Co. Galway, Galway, H91 XAP9, Ireland
  • Customer Service Phone: +353 87 352 7318

All customers who place orders on our website automatically acknowledge and agree to comply with the full terms of this Refund and Returns Policy once they complete the checkout process. We designed this policy to be fully transparent, with no hidden fine print, to protect both the legitimate rights of our shoppers and the sustainable operation of our small kitchen tool business.

1. Core Non-Negotiable Rule: No Refund-Only Requests Accepted

We strictly enforce a no “refund only” rule for all order issues across our entire store. Under no circumstances will we process a full or partial cash refund without the customer returning the relevant physical product to our designated return address, unless there are extreme, verified logistics errors on our part that make return of the product impossible to execute. We will never approve any request that asks for full or partial monetary compensation while the customer keeps the ordered kitchen tool product, including silicone brushes, measuring spoons, peelers or fridge organizer bins. This rule is applied equally to all our customers regardless of order value, region or purchase history, to ensure fairness for every shopper who browses and shops on our platform.

2. General Returns Eligibility Criteria

All customers are entitled to initiate a valid return request within 30 calendar days from the date you successfully receive your ordered product. To make sure your return request can be approved smoothly, your returned item must meet all of the following requirements:

  1. The product must be in unused, resalable condition, with all original factory packaging, tags, instruction manuals and attached accessories fully intact and not damaged. Products that show obvious signs of use, scratch marks, oil stains or improper damage caused after delivery will not be eligible for return.
  2. You must provide a clear order number that matches the product you plan to return, along with photos or short videos that show the current condition of the item, to help our customer support team verify your request quickly.
  3. Custom engraved or personalized products that we specially produced according to your exclusive requirements are not eligible for non-defect returns, unless the product has confirmed manufacturing quality issues.

3. Approved Return Processing Flow

Once you submit a valid return request that meets all our eligibility rules, our customer support team will review your application and send you a formal return confirmation with our designated return shipping address within 3 working days. After you ship the item back and our warehouse team successfully receives and inspects the returned product to confirm it meets all return requirements, we will not issue any direct cash refund to your original payment account, but offer you the two following mutually beneficial resolution options for you to choose from:

  • ‌Exchange for an identical brand new product‌: If you returned an item that arrives damaged due to transit, or does not match the product you originally ordered, we can arrange to ship an identical fully functional new unit of the same kitchen tool to you at no extra cost, and we will cover the full shipping fee for the replacement item.
  • ‌Issue a 100% store credit of equivalent order value‌: You can choose to get a non-expiring store credit that matches the full purchase price of the returned product, which can be used freely across all product categories in our online store, for future purchases of any of our silicone brushes, peelers, measuring spoons, fridge organizers or other new arrival kitchen tools, with no minimum spending limit attached.

We will never process any cash refund for any approved return case, even if you do not want the exchanged identical product. The store credit you receive has no validity period, you can use it at any time when you shop on our site later.

4. Damaged or Defective Product Handling

If you receive a product with confirmed manufacturing defects, or obvious damage that was caused during the delivery process, you can submit photos and videos that clearly show the defect or damage within 7 calendar days of delivery. Our support team will verify your submitted evidence within 2 working days. Once the defect is confirmed, we will still not approve any refund-only request. We will arrange for you to return the defective item, and after we receive the returned product, we will send you a brand new upgraded replacement product, or offer you a 110% value store credit as a gesture of apology, which can be used for any future purchase on our website. We will cover 100% of the shipping cost for both the return of the defective item and the delivery of your replacement product.

5. Non-Eligible Return Scenarios

We will not approve any return request in any of the following circumstances:

  • The request is submitted more than 30 calendar days after you received the ordered product.
  • The product was disassembled, modified, improperly used, or damaged by human error after you received delivery.
  • You cannot provide valid proof of purchase that matches the product you are requesting to return.
  • You submit a request that asks for a direct refund while refusing to return the ordered product, which violates our core no refund-only policy.

If you have any questions or need clarification about any terms of this policy, you can contact our customer service team at any time via email at [email protected], or call our support line at +353 87 352 7318, and we will get back to you within 24 working hours. We are committed to working with every customer to resolve all order issues fairly, while strictly adhering to our no refund-only rule to maintain a healthy, trusted shopping environment for all home cooks who love our practical kitchen tools.